Last updated: 2026-7-18
The "igrono" business is operated by Suzhou Fenggan Technology Co., Ltd. and its affiliates (hereinafter referred to as "we" or "Fenggan"), providing you with a platform for controlling and managing smart hardware devices.
If you use igrono without connecting to smart products, Fenggan is the personal information processor. If you connect igrono with related products from Fenggan, the product manufacturer and its affiliates are the personal information processors, while Fenggan acts as the entrusted party. The "igrono Privacy Policy" (hereinafter referred to as "this policy") outlines how we collect, use, share, transfer, publicly disclose, and store the information you provide when using our products and services, as well as how you can manage your personal information.
We deeply understand the importance of personal information to you and will do our utmost to protect the security of your personal information. We are committed to maintaining your trust in us and promise to adhere to the following principles to protect your personal information: legality, legitimacy, necessity, and integrity principles; accountability principle; purpose specification principle; choice and consent principle; data minimization principle; security assurance principle; subject participation principle; and openness and transparency principle. At the same time, we promise to take appropriate security protection measures to protect your personal information in accordance with mature industry security standards.
Therefore, please read and understand this "igrono Privacy Policy" carefully before using our products or services. If you have any questions, please contact us using any of the methods in Section 6 "How to Contact Us" of this privacy policy.
This privacy policy will help you understand the following:
How we collect and use your personal information
How We Share, Transfer, and Publicly Disclose Your Personal Information
How We Store and Protect Your Personal Information
How to Manage Your Personal Information
Protection of Minors
How to Contact Us
How This Privacy Policy Is Updated
The purpose of collecting personal information is to provide you with products and/or services and to ensure our compliance with applicable laws, regulations, and other normative documents. Specifically, in the following situations, you need to agree to provide the following categories of information so that we can safely and effectively achieve this basic function; otherwise, you may not be able to enjoy the corresponding products and services.
The igrono account offers three registration methods: mobile phone registration, email registration, and third-party account registration. When you register for igrono using your mobile phone number, you need to provide us with your phone number and verification code for registration and login. If you refuse to provide your phone number and undergo verification, it will result in registration/login failure, and you will not be able to enjoy the services provided by igrono.
When you use the one-click login feature with your mobile phone number, we need to use your network type, switch between Wi-Fi and cellular network channels, device information (including IP address, device manufacturer, device model, network address, carrier type, local number information, SIM card status, operating system type and version). Please rest assured that this information will not be uploaded to our servers, and we will not process this information; it will only be directly accessed by third-party SDK providers for the purpose of implementing the one-click login feature with your mobile phone number. If you do not provide the above information, you may not be able to use this feature.
When you register for igrono using a third-party account, such as WeChat OPEN ID or Apple ID, we need to obtain your phone number and verification code during the account binding process to bind your igrono ID.
After you complete the registration, your igrono ID will be created.
Once you have set your account password, you can also log in using your phone number, igrono ID, bound email address, and password.
When you log in using a text message verification code or bind your igrono ID account, we will use SMS permissions to help you automatically fill in the verification code to assist you in quickly logging into your account; when you log in to igrono using a third-party account, we need to use application list information. Rest assured, this information will not be uploaded to our servers, and we will not process this information; it will only be directly accessed by third-party SDK providers to enable the functionality of logging into igrono with a third-party account. If you do not provide the above information, you may not be able to use this feature.
You can choose to set your avatar, nickname, birthday, gender, change your bound phone number, and choose to bind an email and third-party accounts (WeChat OPEN ID, Apple ID) to enhance your igrono account experience. If you do not provide the above information, it will not affect your use of other features of our products and/or services.
When you upload/change your avatar, we will request access to your camera, photo album, and external storage permissions, and collect the image information you upload/change. If you refuse the above permissions, you will not be able to set your avatar independently, but it will not affect your use of other features of our products and/or services.
During your use of igrono to connect to smart hardware devices, we may collect the following information from you. The purpose of collecting this information is to successfully connect the smart hardware devices to igrono and provide you with services to control and use smart hardware devices on igrono.
igrono account information: Your igrono account (mobile number, email, igronoID), nickname, avatar.
Mobile terminal device information: Device identification information (IMEI/OAID/MEID/MAC/Android ID/IDFA/IDFV/OPENUDID/GUID/GAID, SIM card IMSI information, etc.), mobile terminal device model, system version information, system language, set country or region, IP address, MAC address, time information, time zone information, precise location information.
Smart hardware device information: Name, model, version, manufacturer of the smart hardware device, device identifier (ID), MAC address, IP address, device operating status.
Information related to smart hardware device connection: The name of the Wi-Fi currently connected to the smart hardware device, the mode of Wi-Fi (local area network mode, remote mode), the IP address assigned by the Wi-Fi device, the received Wi-Fi signal strength indicator (i.e., device RSSI), the MAC address of the Wi-Fi, Wi-Fi password (only exists locally on the device), Bluetooth name and MAC address.
This information will be used to provide you with quick connection, device connection, and device management functions for smart hardware devices. During the process of connecting smart devices, we need to enable Bluetooth permissions and WLAN permissions on your mobile terminal device for device communication; we need to enable location permissions on your mobile terminal device to scan for nearby devices and obtain the current Wi-Fi information connected to the mobile terminal device. When using the scanning function, you need to grant camera permissions for scanning. If you refuse to enable the above permissions, you will not be able to bind your device to igrono.
In addition, we may request microphone permissions for voice input, voice communication, voice recognition, and audio recording after connecting to smart devices. You can enable it upon first use or disable it in the mobile device settings as needed.
To ensure you continue to enjoy the latest services from igrono, we may use the version information of your igrono app, the model of your mobile device, and your igrono ID to provide you with upgrade services for the igrono app, collect the list of smart hardware devices you have connected and their version information to provide you with upgrade features for smart hardware devices, ensuring you can use the latest version of services (including firmware versions).
igrono only provides a pathway for upgrading smart hardware devices, and the firmware version of the smart hardware devices is provided by the manufacturers of the smart hardware devices, who are responsible for the quality of the version and the results of the upgrade.
If you do not provide this information, you will not be able to upgrade to new versions of the igrono app and smart hardware device firmware. However, this will not affect your use of the basic functions of igrono or the old versions of the smart hardware device firmware.
To optimize product functions and enhance service experience, we will integrate statistical analysis services provided by platforms such as Umeng, Alibaba Cloud, and Kuaishou. Your device information (Android ID/IDFA/OAID/OPEN UDID/GUID, etc.), network information (IP address, network type, etc.), usage behavior data (frequency of feature use, page browsing paths, etc.), crash logs when crashes occur, loading times, operation error information, and other information will be transmitted to the platform for statistical analysis of user usage of igrono, analyzing operational effectiveness, identifying product vulnerabilities, optimizing performance, and improving overall service quality. You can click on the "Third-Party Information Sharing List" to understand the specific rules for personal information processing.
In addition to the basic services that use your personal information, our following additional features may also collect and use your personal information. If you do not provide this personal information, you can still use the basic services of igrono, but you may not be able to use the additional features that could bring you convenience.
Our additional features include:
You can register igrono products. When you register a product, we will collect the SN code of the smart hardware device to verify whether the product is being registered for the first time.
When you share a device with friends, we will collect your friends' igrono accounts and the information of the devices you shared. Please note that when you use the "Device Sharing" feature, the users with whom you share can view your device information at any time in their App interface and gain most operational permissions, such as instructing the robot to start cleaning, etc. To ensure the security of your personal information, certain personal information related to some devices cannot be shared; please refer to the specific situation based on the devices you share.
We may provide or promote marketing information about our products and services in the App and send or display relevant messages to you within the App. With your authorized consent, we may send marketing messages to you via SMS, phone calls, and/or emails using the phone number or email address you provided. If you do not wish to receive our commercial messages and other product or service information, you can unsubscribe using the methods provided in the phone call, SMS, or email.
In some legally permissible circumstances, we may obtain your personal information from third parties. For example:
With your authorization, we will cooperate with third-party service providers in the management of third-party smart hardware devices, which involves obtaining your personal information from these third-party service providers. In the management of third-party devices, we will obtain the following personal information from you under the condition that you bind your third-party account:
Information about the third-party account, including third-party account ID, nickname, and avatar, specifically according to the scope you authorized.
Device and network information, including device identifiers, MAC addresses, and device serial numbers, used to identify the currently working device and to perform device security control.
If the personal information processing activities we conduct during business exceed the scope of your original authorization when providing personal information to third-party service providers, we will obtain your explicit consent before processing such personal information. In addition, we will strictly comply with relevant laws and regulations and require third-party service providers to ensure the legality of the information they provide.
We may also collect other information that cannot directly or indirectly identify a specific individual and does not fall under personal information according to applicable local laws. This type of information is referred to as non-personal information. For example, statistical data generated when you use specific services, such as user operation behaviors (including clicks, page transitions, and browsing time). The purpose of collecting such information is to improve the services we provide to you. The categories and quantities of information collected depend on how you use our products and/or services. We will aggregate this information to help us provide more useful information to our customers and understand which parts of our website, products, and services are of most interest to them. For the purposes of this privacy policy, aggregated data is considered non-personal information. If we combine non-personal information with personal information, such information will be considered personal information during the period of combined use.
For the purpose of achieving product functionality and ensuring safe and stable operation, we may request or use relevant permissions from the operating system, such as camera, photo album, location, Bluetooth, WLAN, and other system permissions. Please rest assured that these permissions will not be enabled by default; we will only request the relevant permissions from you when you trigger the corresponding business functions and obtain the relevant information (if applicable). The permissions we request access to are limited to what is necessary to achieve specific functions, and you can withdraw the authorization of system permissions at any time. If you refuse or withdraw the authorization of system permissions, you will be unable to use the corresponding functions, but it will not affect your normal use of other functions.
According to the product upgrade, the types and purposes of applying for and using permissions may change. We will promptly adjust the list based on these changes to ensure you are informed of the application and usage of permissions in a timely manner.
To safeguard your right to know, we will display the relevant operating system permissions that may be applied for and used by the product through the "Application Permission Application and Usage Description," allowing you to manage the relevant permissions according to your actual needs.
In our cooperation with partners, we will adhere to the following principles:
Legality Principle: Data processing activities must comply with the legality principle.
Justification and Minimum Necessity Principle: Data usage must have a legitimate purpose and should be limited to what is necessary to achieve that purpose.
Security and Prudence Principle: We will carefully assess the purposes for which partners use data, conduct a comprehensive evaluation of their security capabilities, and require them to comply with cooperation legal agreements. We will implement strict security monitoring on the software development kits (SDKs) and application programming interfaces (APIs) that partners use to access information to protect data security.
In general, we do not share your personal information with external parties, except in the following situations:
(1) In order to provide a unified, quick, and secure account login experience when you use igrono services, your igrono account may be shared with affiliated companies of Fenggan. We will only use igrono account information within Fenggan's affiliated companies for specific, clear, and legitimate purposes, and will only provide the information necessary for the services.
(2) With your explicit consent, we will share the information within the scope you authorized with third parties you designate; including at your request, sharing the device information you provided to us with your friends, to help your friends quickly use this software and services through their terminal devices.
(3) Some content of our products and services is provided by third-party service providers, for which we need to provide some of your personal information to third-party service providers, such as IT services, customer support services, email sending services, and other similar services, to ensure they can provide services to us. Some data sharing with third parties will be conducted through application programming interfaces (APIs) and software development kits (SDKs). Different versions of third-party SDKs may vary, generally including third-party account login types, sharing types, third-party payment types, vendor push types, statistical types, etc. We will conduct strict security checks on third parties and agree on data protection measures. For more information about the purposes, methods, and scope of third parties processing personal information, please refer to "Third-Party Information Sharing List." Before you first enter a third-party page, the third-party service provider will present you with the relevant agreements and privacy statements, please read these agreements and privacy statements carefully.
If we share your personal information with these third parties, we will take measures such as encryption to ensure the security of your information. For the companies and organizations with which we share personal information, we will conduct reasonable reviews of their data security environment and sign strict data processing agreements with them, requiring third parties to take adequate protective measures for your information and strictly comply with relevant laws, regulations, and regulatory requirements.
When we deem it necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public institutions and government authorities, including those outside the country/region where you reside; (d) to fulfill our terms and conditions; (e) to protect our operations, business, and systems; (f) to protect the rights, privacy, security, or property of us and/or other users, including you; and (g) to seek available remedies or limit the damages we may need to provide.
We will not transfer your personal information to any company, organization, or individual, except in the following situations:
Transfer with explicit consent: After obtaining your explicit consent, we will transfer your personal information to other parties;
When it is necessary to transfer personal information due to reasons such as mergers, divisions, dissolutions, or declarations of bankruptcy, we will require the new company or organization holding your personal information to continue to be bound by this policy; otherwise, we will ask that company or organization to seek your authorization again.
In principle, we will not publicly disclose your personal information. If public disclosure is necessary, we will inform you in advance of the purpose of the disclosure, the types of information to be disclosed, and any potentially sensitive personal information involved, and we will obtain your explicit consent, as well as fulfill relevant obligations according to applicable laws.
We will only publicly disclose your personal information in the following circumstances:
After obtaining your explicit consent.
Disclosure based on legal requirements: We may publicly disclose your personal information in accordance with the law or based on legal procedures, litigation, or mandatory requirements from government authorities.
We may share anonymous information with third parties (such as advertisers on our website) in aggregate form for commercial purposes; we may share general usage trends of our services, such as the number of customers in specific demographics who purchase certain products or engage in certain transactions.
To avoid doubt, we may collect, use, or disclose your personal information without your consent in cases and to the extent explicitly permitted by local data protection laws (for example, to comply with a subpoena), and we may disclose your information without your consent when we believe in good faith that such disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to government requests.
When you use our services within China, your personal information will be stored on servers located within China.
Currently, we do not transfer or store your personal information across borders. If we need to transfer or store it across borders in the future, we will inform you of the purpose of the data transfer, the recipient, security measures, and security risks, strictly comply with relevant laws and regulations, and obtain your consent.
We are committed to ensuring the security of your personal information. To prevent unauthorized access, disclosure, or other similar risks, we have implemented reasonable physical, electronic, and managerial measures and processes to protect the information we collect from your products and the igrono website. We will take all reasonable measures to protect your personal information.
We classify your data based on its importance and sensitivity, and we ensure that your personal information has the highest level of security. We guarantee that employees and third-party service providers who access this information to help provide you with products and services are bound by strict contractual confidentiality obligations, and failure to fulfill these obligations will result in disciplinary action or termination of cooperation. In summary, we regularly review our information collection, storage, and processing practices, including physical security measures, to prevent any unauthorized access and use.
We will take all feasible measures to protect your personal information. However, you should be aware that the use of the internet is not always secure, and therefore, we cannot guarantee the security or integrity of any personal information transmitted in both directions over the internet.
We will retain personal information for the period necessary to fulfill the purposes of information collection as described in this privacy policy, or to comply with applicable legal requirements. Personal information will be stopped from being retained and will be deleted or anonymized after the purpose of collection is fulfilled, or after we confirm your deletion or cancellation request, or after we cease operation of the corresponding products or services. If it is for the public interest, scientific, historical research, or statistical purposes, we will continue to retain the relevant data based on applicable laws, even if further data processing is unrelated to the original collection purpose.
In your use of this product and service, the specific retention time of your personal data is as follows:
For data stored locally in the igrono application, all stored data will be immediately deleted when you uninstall the igrono application or clear the igrono application data.
For business logs, statistical data, and historical records stored on the server, we will delete them during irregular server data cleanups, and the data retention period will generally not exceed 2 years.
In addition, when our products or services cease operation, we will notify you through push notifications, announcements, etc., and will delete your personal information or anonymize it within a reasonable period.
According to the laws and regulations of your applicable country or region, you have the right to exercise relevant rights regarding any personal information related to you held by us (hereinafter referred to as "request"). Most laws require that requests made by personal information subjects must follow specific requirements, and this privacy policy requires that your request must meet the following conditions:
Through our dedicated request channel, and in consideration of protecting your information security, your request should be in writing (unless local laws explicitly recognize oral requests).
Provide sufficient information for us to verify your identity, ensuring that the requester is the subject of the requested information or a legally authorized person.
We reserve the right to refuse to process requests that are frivolous or repetitive, require disproportionate technical work, infringe on the privacy rights of others, are extremely unrealistic, or are requests that do not need to be granted under local laws. If we believe that certain aspects of your request may prevent us from legally using the data for the aforementioned anti-fraud and security purposes, we may also refuse it.
Once we have sufficient information to confirm that we can process your request, we will respond to your request within the time frame specified by applicable data protection laws.
Specifically, you can exercise the following rights through the igrono APP application:
You can access the personal information we have collected about you in the igrono APP application.
Based on your request and applicable legal provisions, we can provide a free copy of the records of your personal information that we have collected and processed, except as otherwise provided by laws and regulations or agreed upon in this privacy protection guideline. If you make other requests regarding the relevant information, we may charge you a reasonable fee based on applicable laws and actual management costs. If you have this need, you can contact us through www.igrono.com.
Technically feasible, and in accordance with the conditions set by the national internet information department, we can also, at your request, transfer a copy of your personal information to a third party designated by you.
If you believe that any information we hold about you is incorrect or incomplete, you can correct or supplement your personal information on the igrono APP yourself; you can also request us to correct or supplement your personal information based on the purpose of use. After verifying your personal information, we will promptly correct or supplement it. If you have this need, you can contact us through www.igrono.com.
You can delete your personal information in the following ways:
In the igrono APP, click "My"-"Settings"-"General Settings"-"Account Settings"-"Delete Account" or "My"-"Click Avatar" (enter "Account Settings")-"Delete Account" to deactivate your igrono account. Deactivating your account will delete all personal information generated during your use of our products. Please note that deactivating your igrono account will also delete all information generated during your use of the App.
Contact us through www.igrono.com to delete your personal information.
According to the applicable laws and regulations, you may have the right to request us to delete your personal information. We will evaluate your deletion request, and if it meets the relevant provisions, we will take appropriate steps, including technical means, to process it. When you or we assist you in deleting the relevant information, due to applicable laws and security technologies, we may not be able to immediately delete the corresponding information from backup systems. We will securely store your personal information and isolate it from any further processing until the backup can be cleared or anonymized.
If you have any questions about our personal information processing rules, you can request us to provide an explanation. If you have this need, you can contact us through www.igrono.com.
In accordance with legal regulations, close relatives can contact us through www.igrono.com to obtain relevant guidance to exercise their legal rights and interests.
You can contact us to request the withdrawal of consent, including the collection, use, and/or disclosure of your personal information that we hold or control. Depending on the specific service you are using, you can withdraw consent directly in the igrono APP or contact us for related operations. We will process your request within a reasonable time after you make the request, and based on your request, we will no longer collect, use, and/or disclose your personal information thereafter.
Please note that depending on the scope of information processing you authorized, withdrawing consent may result in your inability to enjoy certain services of igrono. However, your decision to withdraw consent or authorization will not affect the processing of personal information that was conducted based on your authorization prior to the withdrawal. You can click "My" - "About" - "Privacy Policy" - "Withdraw Authorization" in the igrono APP to withdraw consent, or you can withdraw your consent for the collection of related information for device connection, management, etc., by deleting the device in the igrono APP, or you can contact us through www.igrono.com.
You can cancel your igrono account through the path "My" - "Settings" - "Account Information" - "Account Settings" - "Delete Account" or "My" - "Click Avatar" (enter "Account Settings") - "Delete Account". After canceling your account, we will stop providing you with all igrono products and/or services, and will process your personal information in accordance with legal and regulatory requirements through anonymization or deletion of personal information related to your account, except where laws or regulatory agencies have other provisions regarding the storage period of user information. If you have this need, you can contact us through www.igrono.com.
We attach great importance to the protection of minors' personal information. If you are a minor aged between 14 and 18 years, you should read and agree to this privacy policy together with your parents or other guardians. We do not provide services to minors under the age of 14. If you are a parent or guardian of a minor under the age of 14 and believe that the minor has provided us with personal information without parental or guardian consent, you can contact us through www.igrono.com to ensure that such personal information is deleted immediately.
We have established a dedicated personal information protection team and a personal information protection officer. If you have any comments or questions regarding this privacy policy, or if you have any questions about our collection, use, or disclosure of your personal information, you can contact us in the following ways, and we will respond to you within 15 working days after verifying your user identity. We have a professional team to address your requests and inquiries related to personal information rights. If your issue involves significant matters, we may ask you to provide more information. If you are not satisfied with the response you receive, you can refer your complaint to the relevant regulatory authority in your jurisdiction. If you consult us, we will provide information on possible applicable complaint channels based on your actual situation.
Email address: service@igrono.com
Parent company: Suzhou Fenggan Technology Co., Ltd.
Website: www.igrono.com
Contact address: Room 2014, Factory Building 2, No. 36 East Taihu Road, Taihu Street, Wuzhong District, Suzhou City, Jiangsu Province, China
We will conduct regular reviews of this privacy policy and may update it to reflect changes in our information practices. If we make significant changes to this privacy policy, we will notify you of the updates and how we use your information by sending an email to the address you provided, posting on the igrono website, or notifying you through mobile devices. Such changes to the privacy policy will take effect on the date of the change. We recommend that you review this privacy policy regularly. If you continue to use our products and services, you will be deemed to accept the updated privacy policy. We will seek your consent again when we collect more personal information from you or when we wish to use or disclose your personal information for new purposes.
This policy takes effect from the date of its update.